Helpdesk Specialist

2 weeks ago


Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 70,00,000

**Job Title:** Helpdesk Associate

As a key member of our technical support team, you will be responsible for providing expert assistance to end-users in resolving complex technical issues.

Key Responsibilities:

  • Perform diagnostics and resolve problems related to system configuration, software, and COTS applications.
  • Provide break-fix support, advice, and assistance to authorized users.
  • Route, reassign calls to other levels of support as required.
  • Work with Level 2 and 3 Support staff and onsite vendors to resolve problems and service requests.

Requirements:

  • Minimum 2-3 years of relevant experience in a technical support role.
  • Working knowledge of Operating Systems such as Windows 7, 10.
  • Knowledge of identifying and troubleshooting issues related to System Configuration, Software, and COTS applications.
  • Fair understanding of ITIL practices in Incident Management, Request Management, Problem Management.

Benefits:

  • Opportunity to work with a forward-thinking organization.
  • Chance to grow with a dynamic team.
  • Competitive compensation and benefits package.

About Us:

We are a recognized leader in IT and business services, committed to creating a diverse and inclusive environment for all employees.



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