
Student Success Advocate
5 days ago
We are seeking a proactive and detail-oriented professional to support student success by managing administrative processes, providing timely assistance, and maintaining accurate student data.
The ideal candidate will serve as the first point of contact for newly enrolled students, helping them navigate campus resources, policies, and academic expectations.
- Maintain and update student records in the Student Information System (SIS), including enrolment status, grades, and personal information.
- Handle semester-wise student fee collection and issue receipts as per institutional guidelines.
The role also involves providing assistance to students via email, phone, and chat in line with defined SLAs.
Key ResponsibilitiesThe following key responsibilities are essential to this role:
- Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
- Help students with non-technical issues during course registration and resolve enrolment-related errors.
To be successful in this role, you will need:
- 1–3 years of experience in student support, operations, or a customer-facing role.
- Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
- Strong written and verbal communication skills with a student-first mindset.
- Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
We are a US-based online institution revolutionizing higher education through innovative online learning experiences.
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