Scheduling Coordinator

2 weeks ago


Anantapur, Andhra Pradesh, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000
Scheduling Coordinator Role

The Scheduling Coordinator plays a crucial part in creating, maintaining and optimizing staff schedules that align with forecasted workloads.

This role demands a combination of analytical thinking and exceptional organizational skills to ensure resources are perfectly aligned with business demand. The ideal candidate will have a strong understanding of workforce planning, scheduling, and forecasting processes in a contact center environment.

Responsibilities include:

  • Developing and maintaining staff schedules that meet business needs.
  • Collaborating with workforce management teams to review forecasts and adjust schedules as needed.
  • Managing schedule changes, shift swaps and time-off requests while ensuring service coverage.
  • Providing excellent customer service and resolving scheduling-related conflicts.
  • Maintaining compliance with labor laws and employee contracts.
  • Evaluating and improving scheduling processes for greater efficiency and accuracy.

Requirements:

  • 2-5 years of experience in a planning analyst or workforce scheduling/forecasting role.
  • Detailed knowledge of workforce planning, scheduling, and forecasting processes.


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