Customer Support Specialist
1 week ago
We seek a skilled professional to manage and execute our programs effectively.
- Program execution responsibilities include scheduling, tracking, and reporting.
- Collaborate with internal teams, faculty, and external partners to meet program timelines.
- Oversee learner onboarding, communication, and engagement during the program.
- Analyze program data to identify gaps and suggest improvements.
- Provide primary support for learners and stakeholders, resolving queries efficiently.
Key Requirements:
- Bachelor's degree is required.
- 0-3 years of experience in program coordination, operations, or a similar role (fresh graduates with relevant skills are welcome).
- Strong analytical skills with knowledge of MS Excel and basic data handling.
- Excellent verbal and written communication skills.
- Organizational skills, attention to detail, and ability to handle multiple tasks.
- Comfortable working in a fast-paced environment with minimal supervision.
Why This Role Matters: As a Customer Support Associate, you will play a crucial part in ensuring the success of our programs. Your contributions will directly impact the quality of our services and customer satisfaction.
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