Customer Support Specialist

2 days ago


Pune, Maharashtra, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Support Role

We are seeking a highly skilled and dedicated Technical Support Specialist to provide exceptional technical support to our customers.

Key Responsibilities
  • Provide technical assistance to customers via various communication channels.
  • Diagnose and resolve complex technical issues related to software applications and services.
  • Collaborate with cross-functional teams to ensure efficient issue resolution.
  • Maintain accurate records of customer interactions and resolutions.
  • Contribute to the development and improvement of support processes and documentation.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in a technical support or customer-facing role.
  • Strong understanding of software troubleshooting techniques and methodologies.
  • Familiarity with ticketing systems and customer relationship management (CRM) software.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
Preferred Qualifications
  • Experience with multiple software applications and operating systems.
  • Knowledge of scripting languages and automation tools.
  • Familiarity with Agile project management methodologies.


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