Customer Support Specialist

1 day ago


Pune, Maharashtra, India SM Record Full time
Company Description

SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to Transparency and Efficiency. Our platform provides clarity on deal terms and detailed information on royalty collection.

Role Description

This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining high standards of communication and problem resolution. Daily tasks include troubleshooting issues, guiding users through solutions, and documenting customer interactions for continuous improvement.

Qualifications

- Customer Support, Customer Satisfaction skills
- Interpersonal Skills, strong communication abilities
- Technical Support, Analytical Skills
- Experience with customer relationship management (CRM) software is a plus
- Ability to work independently and remotely
- Previous experience in the music industry is beneficial
- Anyone can apply for this role.

Benifit
. Certificate
. Work based stipend
. Article about work in website

  • Pune, Maharashtra, India beBeeCommunication Full time ₹ 4,00,000 - ₹ 6,00,000

    Job Opportunity: Customer Support SpecialistWe are seeking an experienced and skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service and support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide...


  • Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 5,00,000

    We are seeking a Customer Support Specialist to join our team.As a key member of our customer support unit, you will play a vital role in ensuring the highest level of customer satisfaction.Your primary responsibility will be to provide timely and effective assistance to customers through various communication channels.You will also be responsible for...


  • Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 14,000 - ₹ 16,000

    Job Opportunity: About The Role:We are looking for a customer support specialist to provide exceptional assistance through various communication channels.This individual will analyze customer reports to identify problems and concerns, and resolve them in a timely manner.Eligibility Requirements:A graduate with good communication skills is required.Key...

  • Support Specialist

    1 day ago


    Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Support SpecialistWe are seeking experienced professionals to fill a Support Specialist role with a strong background in supporting large enterprise customers.Provide high-quality support to clients through various channels, including phone, email, and chat.Key Responsibilities:Handle high-volume service requests and incidents with efficiency and...

  • Support Specialist

    3 days ago


    Pune, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support Specialists work at the forefront of customer service, acting as the first point of contact for individuals experiencing technical issues with products, software, or services.Responsibilities:International Voice Support: Our Technical Support Specialists handle inbound calls from international customers and troubleshoot technical problems...


  • Pune, Maharashtra, India beBeeCustomerSupport Full time

    Customer Support Specialist Role">As a customer support specialist, you will play a key role in providing exceptional service to our clients. The ideal candidate will have excellent communication skills and be able to handle multiple customer inquiries simultaneously.Key responsibilities include:Managing and resolving customer queries in a timely and...


  • Pune, Maharashtra, India beBeeAdministrative Full time ₹ 50,00,000 - ₹ 70,00,000

    Administrative Support SpecialistThe role of an Administrative Support Specialist is pivotal in our organization, responsible for managing customer inquiries, coordinating communication, and handling various administrative tasks.Key Responsibilities:Customer Inquiries: Respond to customer concerns, resolve issues, and provide exceptional customer...


  • Pune, Maharashtra, India beBeeIntegration Full time

    Job Title: SAP Integration Customer Support SpecialistWe are seeking a highly skilled SAP Integration Customer Support Specialist to join our team. The ideal candidate will possess strong technical expertise in SAP PI/PO, CPI, and other integration products.This role involves providing expert-level support for complex integration landscapes, managing...


  • Pune, Maharashtra, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 18,00,000

    Job SummaryWe are seeking a dedicated and customer-focused technical support specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model.The ideal candidate will work closely with infrastructure, security, and application teams...


  • Pune, Maharashtra, India beBeeCustomerCare Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Care SpecialistStep into a role that requires exceptional communication skills and a customer-centric approach. As a Customer Care Specialist, you will be responsible for providing top-notch service to clients, resolving complex issues, and collaborating with teams across the bank.You will take ownership of your work, ensuring it aligns with...