Customer Support Specialist

2 hours ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

Job Role Overview:

We are seeking a highly skilled Customer Support Specialist to join our team.

 

  • Primary responsibility will be to provide exceptional customer service and support via phone, email, and chat platforms.
  • Respond promptly to customer inquiries and resolve issues efficiently and effectively.
  • Maintain accurate records of customer interactions and updates in CRM systems.
  • Collaborate closely with cross-functional teams to ensure seamless issue escalation and resolution.

 

Key Responsibilities Include:

 

  • Offer timely and professional responses to customer queries and complaints.
  • Support the implementation of software projects and contribute to knowledge transfer sessions.
  • Foster strong relationships with customers through proactive and empathetic support.
  • Ensure data integrity by accurately documenting and updating customer information in ERP and CRM systems.

 

Responsibilities encompass responding to customer inquiries, resolving complaints, maintaining customer records, collaborating with teams, and supporting software projects.

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