Senior IT Technical Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a skilled Desktop Support Engineer L2 to provide advanced technical support to our users. The ideal candidate will have a strong background in troubleshooting hardware and software issues, ensuring a seamless technical experience for our employees.

Responsibilities
  • Provide technical assistance to end-users for hardware and software problems.
  • Troubleshoot and resolve desktop, laptop, and peripheral issues.
  • Install, configure, and maintain operating systems and applications.
  • Assist with network connectivity problems and printer troubleshooting.
  • Document support requests and resolutions in the ticketing system.
  • Collaborate with other IT teams to ensure timely resolution of issues.
  • Train users on new hardware and software as needed.
Required Skills and Qualifications
  • A minimum of 2-6 years of experience in desktop support or a related field.
  • Strong knowledge of Windows operating systems (Windows 10/11) and Mac OS.
  • Experience with troubleshooting hardware issues including desktops, laptops, and peripherals.
  • Familiarity with Active Directory and user account management.
  • Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP).
  • Proficiency in Microsoft Office Suite and other common software applications.
  • Excellent communication and interpersonal skills to interact with users effectively.
  • IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) are highly valued.
Benefits

This role offers an exciting opportunity to grow your career in IT and work with a talented team to deliver exceptional service to our users.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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