
Regional IT Demand Operations Specialist
16 hours ago
We seek an experienced Regional Operations Manager to oversee IT demand operations and bridge local vendors with central IT, driving standard service delivery, compliance, and operational excellence.
Key Responsibilities- Manage procurement and finance processes effectively.
- Oversee vendor performance as the escalation point for localized IT and service issues.
As a key member of our team, you will ensure alignment of regional IT services with global corporate standards. You will act as liaison between local business SPOCs/vendors and central IT, ensuring local IT services are standardized under corporate control.
Key Performance Indicators (KPIs) include:
- Ensuring compliance with local/regional regulations.
- Aligning regional IT setups with global standards and processes.
- Providing troubleshooting and coordination support for non-standard applications and issues.
The ideal candidate should have at least 15 years of experience in IT service management, vendor management, or demand operations. A strong understanding of procurement processes and ITIL-based service management is also essential.
Additional qualifications include:
- Experience managing IT services (telecom, networking, printing, vendor contracts).
- Hands-on experience with ERP systems (SAP MM/FICO or equivalent).
- ITIL certification.
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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