Enterprise Dynamics CRM Support Specialist

8 hours ago


Mumbai, Maharashtra, India CooperCompanies Full time

CooperSurgical is a leading provider of innovative medical devices and genomic solutions for women's healthcare.

We are seeking an experienced Microsoft Dynamics 365 administrator to join our Global ERP team in Mumbai, India.

About the Role

This role will be responsible for maintaining, supporting, and developing the Microsoft Dynamics 365 platform across multiple environments. The successful candidate will participate in delivering minor and major releases, collaborate with the Development Team to deploy custom solutions, and work closely with Business Users to gather requirements and aid in solutioning.

In addition, this role will involve collaborating with the IT department to resolve user issues, developing reporting tools for Tenant and environment status, and creating and maintaining documentation including functional requirements, technical design, test scripts/results, and IT procedures.

Key Responsibilities:
  • Maintenance, support, and development of Microsoft Dynamics 365 platform across multiple environments
  • Participation in delivery of minor/major releases
  • Collaboration with Development Team to deploy custom solutions during specific maintenance windows
  • Collaboration with Business Users to gather requirements and aid in solutioning
  • Collaboration with IT department to resolve user issues
  • Development of reporting tools for Tenant and environment status
  • Creation and maintenance of documentation including functional requirements, technical design, test scripts/results, and IT procedures
Requirements:

The ideal candidate will have 3-5+ years of experience in support and maintenance of CRM Systems - Microsoft Dynamics ERP, 3-5 years experience in Microsoft Dynamics 365 (Sales, Customer Service, and Field Service Modules), proficiency in customizing and deploying solutions in Microsoft Dynamics, solid Application Lifecycle Management understanding, Power Platform Admin Center Experience, Azure DevOps Experience, PowerBI Experience, SharePoint Experience, Dual Write Experience, and Party Model Experience.

Benefits

This role offers a competitive salary range of $80,000 - $110,000 per annum, depending on experience, and opportunities for career growth and professional development.



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