CRM Dynamics Developer
1 month ago
About the Job
Nouryon is a technology leader in the chemical industry, and we're looking for a skilled Dynamics 365 CRM specialist to join our team. As a key player in our D365 CRM platform, you'll be responsible for maintaining, developing, and optimizing our system to improve business efficiency and performance.
Key Responsibilities
- Incident Management: Monitor and resolve application-related tickets, ensuring our systems are up and running smoothly.
- Performance Monitoring: Keep track of our application's overall performance and integrity of the production environment.
- SLA Maintenance: Maintain our applications according to Service Level Agreements (SLAs) and regional business needs.
- Standby and Escalation: Be available for emergencies and serve as a first escalation point for 3rd-party vendors and users.
- Documentation and CMDB: Ensure proper documentation of our application and keep the Configuration Management Database (CMDB) up to date.
- Change Execution: Execute changes and enhancements, including problem analysis, solution preparation, and unit testing.
- Training and Support: Analyze and support key-user training needs, create training materials, and frequently contact key users on open tickets.
- Project Handover: Support project handover activities, including knowledge transfer to the Application Maintenance team.
Requirements
- Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification is a must.
- Excellent knowledge of Dynamics 365 core product functionalities, Power Platform, Common Data Service, and Common Data Model.
- Experience with Azure, MS SQL, and Microsoft 365 Tools and Applications.
- Good understanding of IT standards like ITIL, Cobit, and CMM.
About Nouryon
Nouryon is a global specialty chemicals leader, and we're committed to creating innovative and sustainable solutions for our customers. If you're passionate about technology and want to make a difference, join our team of Changemakers and help us drive positive change in the chemical industry.
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