
Senior ServiceNow Platform Administrator
1 day ago
ServiceNow Lead Developer/ Admin
We are seeking a seasoned ServiceNow Expert to lead our platform administration across multiple modules.
Key Responsibilities:
- Administer the ServiceNow platform across ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro modules.
- Develop and implement technical solutions using Flow Designer, business rules, client/server scripts, and ACLs.
- Collaborate with cross-functional teams to design and deploy catalog items, approval workflows, dynamic forms, and SLAs.
- Design and implement integrations with third-party systems.
- Develop and maintain metrics and reporting dashboards to track key performance indicators.
- Lead instance upgrades, patch management, and clone processes.
- Collaborate with stakeholders to streamline workflows and ensure compliance with organizational policies.
Requirements:
- 7+ years of experience administering the ServiceNow platform.
- Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs.
- Experience with domain separation, scoped apps, data import/export, and UI policies.
- Proven ability to integrate ServiceNow with third-party systems.
- Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
- Demonstrated leadership in instance upgrades, patch management, and clone processes.
- Strong collaboration skills with HR, IT, and Facilities teams.
Benefits:
- Opportunity to work on cutting-edge ServiceNow projects.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
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