Senior ServiceNow Platform Administrator

1 day ago


India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

ServiceNow Lead Developer/ Admin

We are seeking a seasoned ServiceNow Expert to lead our platform administration across multiple modules.

Key Responsibilities:

  • Administer the ServiceNow platform across ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro modules.
  • Develop and implement technical solutions using Flow Designer, business rules, client/server scripts, and ACLs.
  • Collaborate with cross-functional teams to design and deploy catalog items, approval workflows, dynamic forms, and SLAs.
  • Design and implement integrations with third-party systems.
  • Develop and maintain metrics and reporting dashboards to track key performance indicators.
  • Lead instance upgrades, patch management, and clone processes.
  • Collaborate with stakeholders to streamline workflows and ensure compliance with organizational policies.

Requirements:

  • 7+ years of experience administering the ServiceNow platform.
  • Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs.
  • Experience with domain separation, scoped apps, data import/export, and UI policies.
  • Proven ability to integrate ServiceNow with third-party systems.
  • Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Demonstrated leadership in instance upgrades, patch management, and clone processes.
  • Strong collaboration skills with HR, IT, and Facilities teams.

Benefits:

  • Opportunity to work on cutting-edge ServiceNow projects.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.


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