Servicenow Coordinator

3 days ago

India Calderys Full time

**Mission**

We are committed to driving continuous improvement within our global ServiceNow platform. By optimizing workflows and enhancing user experiences, we empower both end users and the support team. This role plays a key part in identifying root causes of system issues and implementing proactive solutions to prevent/minimize future occurences.

**Responsibilities**

Platform Administration & Optimization
- Configure, maintain, and enhance the ServiceNow platform, including ITSM, ITOM, ITBM, and Security Operations.
- Oversee upgrades, patches, and system releases while ensuring seamless business continuity.
- Develop and refine workflows, business rules, UI policies, scripts, and scheduled jobs for enhanced functionality.

Governance & Compliance
- Implement and enforce best practices in platform governance, access controls, and data integrity.
- Ensure adherence to IT security standards and ServiceNow policies.

Collaboration & Support
- Partner with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
- Provide training, user support, and troubleshooting to resolve ServiceNow-related issues.
- Engage with third-party vendors and ServiceNow support for advanced issue resolution.

Performance Monitoring & Reporting
- Monitor system performance, identify potential inefficiencies, and optimize configurations.
- Develop reports and dashboards to support IT management decision-making.

**Requirements**:

- 2+ years of hands-on experience as a ServiceNow Administrator.
- Expertise in ServiceNow architecture, configuration, and administration.
- Proficiency in key ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Asset Management.
- Strong Knowledge of JavaScript, Glide APIs, and ServiceNow scripting (business rules, UI scripts, client scripts).
- Familiarity with integrations using REST/SOAP APIs.
- ITIL Foundation certification is a plus.
- ServiceNow Administrator certification preferred.
- Analytical mindset with strong problem-solving skills and attention to detail.

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