ServiceNow Technical Manager

Job Description

Position: Senior Manager ServiceNow

Location : Remote

Experience: 10+ years

Expertise: ServiceNow all modules

Availability : Immediate to 30 Days

The Senior Manager of ServiceNow leads a group of Application Developers in the Information Systems department and acts as the face of this team to internal customers. This individual sets team expectations on deliverables, communicates with internal clients, and identifies and solves any problems which may arise. The Manager is responsible for overseeing all strategic initiatives and for providing guidance on all project functions within the specific Information Systems team.

Role & Responsibilities

- Develop a deep understanding of potential clients&apos business processes and align ServiceNow solutions to their needs.
- Create and maintain a robust sales pipeline.
- Conduct sales presentations and product demonstrations to potential clients.
- Negotiate contracts and close deals to meet or exceed sales targets.
- Collaborate with the pre-sales team to prepare proposals that meet the specific needs of clients.
- Built long-term business relationships with senior client personnel and executives through engagements and networking.
- Ensure customer satisfaction and retention by delivering exceptional service and support.
- Act as the primary point of contact for all matters specific to your accounts.
- Stay up-to-date with new product releases and ensure clients are aware of relevant features and benefits.
- Monitor competitors and industry trends to position ServiceNow effectively.
- Work closely with other departments, including marketing, customer service, and product development teams, to ensure cohesive strategies and messaging.
- Participate in team meetings and contribute to the overall strategy of the sales department.
- Worked across various stakeholder groups including end users, functional teams, operations, infrastructure and more to transfer knowledge and resolve problems.
- Worked with senior firm leaders to understand, enhance and integrate service offerings across service lines

To qualify for the role you must have

- 10+ years of experience in business and/or technical management of requirements and delivery of projects as a Business Consultant / Business Development / Pre-sales, and or Project/Program Manager
- A deep understanding and knowledge of implementing ServiceNow across the enterprise.
- Strong connections in the market to establish and expand the ServiceNow practice.
- ServiceNow technical leadership (ideally a CTA) along with BD experience is ideal.
- Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement.
- Strong experience and skillsets in selling ServiceNow and service offerings to potential clients / customers, and the necessary knowledge and technical knowhow in working with customers and delivery team

Qualifications

- Bachelors degree from an accredited college or university in Computer Science, Engineering or Business Intelligence preferred
- 10+ Years of experience with the ServiceNow platform with a keen understanding of ITSM and custom application development.
- ServiceNow Certified System Administrator (CSA) preferred; Expert in ITSM , CSM and KM
- Experience managing full SDLC cycles using Agile/Scrum methodologies
- 10+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
- PMO Leader, Program/Project Management
- Product Management
- Services or Solution Sales
- Implementation
- Process Engineering

Employment Type

Full-time

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