Servicenow System Administrator

5 days ago

India NTT DATA Full time

**Req ID**: 308556

We are currently seeking a ServiceNow System Administrator to join our team in Remote, Karnātaka (IN-KA), India (IN).

**ServiceNow System Administrator**
- Responsible for Upgrades and update set movements to higher environments
- First point of contact to address reported issues with the operation of the ServiceNow platform.
- Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform.
- Adheres to existing platform governance process for support, maintenance and agreed SLAs.
- Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.
- Create reports and dashboards as required and schedule reports for distribution as needed.
- Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds.
- Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required.
- Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives. Also suggesting and implementing improvements.
- Ensure adherence to quality standards and attainment of project deliverables
- Rotating on call

**About NTT DATA

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