
Branch Performance Manager
1 day ago
Job Overview:
The Branch Operations Manager plays a crucial role in ensuring the smooth operation of our organization.
Key Responsibilities:- Operations Management
- Maintain high standards of quality service and customer satisfaction.
- Coordinate and integrate all functions and services effectively.
- Implement systems for efficient operation and monitor branch efficiency.
- Manage crisis situations professionally.
- Build strong relationships with clients, suppliers, associates, and authorities.
- Fleet Administration
- Ensure proper fleet administration and allocation to clients as per requirement.
- Maintain an optimal chauffeur-to-fleet ratio.
- Sales and Service Delivery
- Develop new business opportunities and increase revenue from existing clients.
- Analyze market and performance data to inform business decisions.
- Achieve set targets and handle major complaints efficiently.
- Financial Management
- Prepare annual budgets and monitor fund flow management.
- Ensure timely collection of receivables and maintain statutory compliance.
- Provide regular financial reports and analysis to the corporate office.
- Human Resources and Administration
- Oversee overall branch administration for efficiency.
- Ensure implementation and monitoring of statutory compliance and ISO standards.
- Manage contractual employees and appraise team performance regularly.
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branch manager
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