Head of Branch Operations

3 days ago

Thrissur, Kerala, India beBeeOperational Full time ₹ 9,00,000 - ₹ 12,00,000
Head of Branch Operations

As a seasoned professional, you will oversee the end-to-end operational activities for all branch banking products, ensuring efficient process execution, regulatory compliance, and exceptional customer service.

  • Lead and manage operational processes for retail liability products (CASA, term deposits, recurring deposits, NRI accounts, etc.).
  • Ensure smooth account opening, servicing, and closure processes with minimal errors.
  • Optimize branch and back-office operations for speed, accuracy, and cost efficiency.

Key Responsibilities:

  • Operations Management
    • Develop and implement strategic plans to improve operational efficiency.
    • Collaborate with technology teams to automate processes and enhance customer experience.
  • Process Improvement & Automation
    • Identify process gaps and implement lean, automated, and scalable solutions.
    • Monitor operational risk metrics and lead remediation for audit observations.
  • Compliance & Risk Management
    • Evaluate and ensure adherence to RBI guidelines, KYC/AML norms, and internal compliance standards.
    • Drive business growth while maintaining regulatory compliance.
  • Service Quality & Customer Experience
    • Set benchmarks for TAT (Turn-Around Time) for all operational activities.
    • Enhance customer satisfaction through timely resolution of operational issues.
  • Team Leadership
    • Develop and lead large operational teams across central and regional hubs.
    • Foster a performance-driven culture with focus on accountability and innovation.

Required Skills & Qualifications:

  1. Strong knowledge of retail liability banking products and processes.
  2. Expertise in regulatory compliance, risk controls, and audit standards.
  3. Proficiency in banking systems, core banking software, and workflow tools.
  4. Strategic planning and change management capabilities.
  5. Excellent leadership, decision-making, and stakeholder management skills.
  6. Foster a performance-driven culture with focus on accountability and innovation.

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