Chief Operational Strategist

1 day ago

Thrissur, Kerala, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,50,00,000

Overview of the Role

The Head of Operations is a critical position responsible for overseeing the end-to-end operational activities of branch banking products. This involves ensuring efficient process execution, regulatory compliance, and exceptional customer service.

Key Responsibilities
  • Lead and manage all operational processes for retail liability products including cash management services, term deposits, recurring deposits, and non-resident Indian accounts.
  • Implement process improvements to ensure smooth operations and optimize resources.
  • Analyze and resolve operational issues promptly to minimize downtime and maintain high levels of customer satisfaction.

To achieve this, the Head of Operations will work closely with cross-functional teams to ensure seamless integration and effective communication throughout the organization.

This role requires strategic oversight, operational excellence, and strong leadership to drive productivity, cost efficiency, and risk control across the retail business.

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