Leadership Opportunity: Branch Operations Management

2 days ago


Thrissur, Kerala, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Branch Operations Executive

We are seeking an exceptional Branch Operations Executive to oversee the day-to-day activities of our branches, ensuring seamless execution of operational processes, regulatory compliance, and exceptional customer service.

  • Drive end-to-end branch operational activities for all banking products, focusing on efficient process execution and customer satisfaction.
  • Lead and manage operational processes for retail liability products (CASA, term deposits, recurring deposits, NRI accounts), ensuring smooth account opening, servicing, and closure processes.
  • Optimize branch and back-office operations for speed, accuracy, and cost efficiency, identifying process gaps and implementing lean solutions.
  • Collaborate with technology teams to digitalize operations, such as paperless onboarding and workflow automation.
  • Maintain adherence to RBI guidelines, KYC/AML norms, and internal compliance standards, monitoring operational risk metrics and implementing controls.
  • Set TAT benchmarks for operational activities, driving customer satisfaction through timely issue resolution.
  • Lead, mentor, and develop large operational teams across central and regional hubs, fostering a performance-driven culture with focus on accountability and innovation.

Key Requirements:

  • Strong knowledge of retail liability banking products and processes.
  • Expertise in regulatory compliance, risk controls, and audit standards.
  • Proficiency in banking systems, core banking software, and workflow tools.
  • Strategic planning and change management capabilities.
  • Excellent leadership, decision-making, and stakeholder management skills.


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