Manager - Training Operations

5 days ago

Hyderabad Secunderabad Telangana, India beBeeTraining Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

The Manager - Technical Training role is responsible for overseeing the daily operations of the team and ensuring that the team meets or exceeds their performance goals.

This includes overseeing revenue generation, client engagement, maintaining client quality, and ensuring service levels are met on a consistent basis. Additionally, the Manager will be responsible for monitoring key performance indicators (KPIs) and productivity metrics to ensure departmental goals are met or exceeded.

They will work closely with support departments to ensure staffing strategies are effectively executed and hold regular team meetings with direct reports. The Manager will also be responsible for communicating all process and client updates to direct reports within specific timelines and keeping records of such updates.

Responsibilities
  • Oversee the daily operations of the team.
  • Responsible for coaching and supporting Leads and Assistant Managers.
  • Ensure that the team meets or exceeds their performance goals.
  • Responsible for revenue generation, client engagement; maintain client quality and ensure service levels are met on a consistent basis.
  • Monitor key performance indicators (KPIs) and productivity metrics.
  • Work with support departments to ensure staffing strategies are effectively executed.
  • Hold team meetings on a regular basis with direct reports.
  • Communicate all process and client updates to direct reports within specific timelines and keep record for such updates.
  • Responsible for day-to-day functional supervision of each team.
Requirements
  • Minimum 10+ years' experience in US healthcare.
  • Strong knowledge in concepts of AR and Training.
  • Good People Management Skills.
  • Good Interpersonal Skills.
  • Good Analytical Skills.
  • Good Leadership Skills.
  • Should have good client management Skills.
  • Graduation is Mandatory.
Skills
  • Technical Training Project Management Operations Management Business Development Team Building Vendor Management Performance Management Product Development Process Improvement Customer Satisfaction CRM

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