IT Service Management Specialist
2 weeks ago
About the Role:
APN Consulting is seeking an experienced IT Service Management (ITSM) Specialist to join our team. As an ITSM Specialist, you will be responsible for managing and optimizing ITSM processes, implementing and maintaining time tracking solutions, and ensuring accurate timecard management.
Key Responsibilities:
- ITSM Management:
- Oversee and manage IT Service Management processes, ensuring alignment with ITIL best practices.
- Drive continuous improvement of ITSM processes, including Incident, Problem, Change, and Configuration Management.
- Collaborate with IT and business stakeholders to understand requirements and deliver effective ITSM solutions.
Timecard and Time Tracking Management:
- Implement and maintain timecard management and time tracking applications within the SPM module.
- Ensure accurate tracking and reporting of time spent on various projects and tasks.
- Develop and enforce policies and procedures for timecard management and time tracking.
System Integration and Customization:
- Integrate time tracking applications with other ITSM tools and systems.
- Customize time tracking solutions to meet specific business requirements.
- Develop custom scripts and workflows to automate time tracking processes.
Qualifications:
- Proven experience with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell.
- Strong proficiency in timecard management and time tracking applications, particularly those within the SPM module.
- Experience with scripting languages such as JavaScript, Python, or PowerShell.
- Solid understanding of ITIL best practices and ITSM frameworks.
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