IT Service Resolution Specialist

2 weeks ago


Pune, Maharashtra, India Fujitsu Full time
  • As a key member of the Fujitsu team, the Service Process Specialist plays a critical role in ensuring the effective management of incidents, changes, and problems.
  • Responsibilities include monitoring and recording information, adhering to procedures, and escalating issues as necessary to deliver required service levels.
  • The ideal candidate will have excellent analytical and communication skills, with the ability to build strong customer relationships and champion customer issues to resolution.


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