Financial Account Resolution Specialist

2 weeks ago


Pune, Maharashtra, India UPS India Full time

As a Financial Account Resolution Specialist at UPS India, you will play a vital role in ensuring the smooth resolution of customer payment issues.

Key Responsibilities:

Job Duties:

  • Identify and resolve basic and routine payment-related issues impacting customer accounts
  • Effectively communicate with customers to understand their payment concerns and provide accurate information regarding their account terms
  • Negotiate payment arrangements with customers and utilize available payment options
  • Escalate complex issues to senior management and provide updates to stakeholders using UPS proprietary software
  • Submit recommendations for writing off account balances and maintain accurate records

Requirements:

  • Strong verbal and written communication skills with the ability to professionally present information and respond to customer inquiries
  • Excellent analytical and problem resolution skills to resolve complex payment-related issues
  • Ability to work in a fast-paced environment with extensive phone and email communication
  • Working knowledge of MS Office and databases
  • Bachelor's degree and prior experience in Accounts Receivable, Collections, and Billing

UPS India is committed to providing a workplace free from discrimination, harassment, and retaliation.



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