Financial Account Resolution Specialist
2 weeks ago
As a Financial Account Resolution Specialist at UPS India, you will play a vital role in ensuring the smooth resolution of customer payment issues.
Key Responsibilities:
Job Duties:
- Identify and resolve basic and routine payment-related issues impacting customer accounts
- Effectively communicate with customers to understand their payment concerns and provide accurate information regarding their account terms
- Negotiate payment arrangements with customers and utilize available payment options
- Escalate complex issues to senior management and provide updates to stakeholders using UPS proprietary software
- Submit recommendations for writing off account balances and maintain accurate records
Requirements:
- Strong verbal and written communication skills with the ability to professionally present information and respond to customer inquiries
- Excellent analytical and problem resolution skills to resolve complex payment-related issues
- Ability to work in a fast-paced environment with extensive phone and email communication
- Working knowledge of MS Office and databases
- Bachelor's degree and prior experience in Accounts Receivable, Collections, and Billing
UPS India is committed to providing a workplace free from discrimination, harassment, and retaliation.
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