IT Service Management Specialist
3 weeks ago
APN Consulting Inc is seeking an experienced IT Service Management Specialist to join our team. In this role, you will be responsible for managing and optimizing ITSM processes, implementing and maintaining time tracking solutions, and ensuring accurate timecard management.
Key Responsibilities- ITSM Management: Oversee and manage IT Service Management processes, ensuring alignment with ITIL best practices.
- Timecard and Time Tracking Management: Implement and maintain timecard management and time tracking applications within the SPM module.
- System Integration and Customization: Integrate time tracking applications with other ITSM tools and systems.
- Training and Support: Provide training and support to IT staff and end-users on timecard management and time tracking applications.
- Technical Skills: Proven experience with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell.
- Experience: 5-7 years of experience in IT Service Management.
- Soft Skills: Excellent problem-solving and analytical skills, strong communication and collaboration abilities, and ability to work effectively in a fast-paced, dynamic environment.
- ITIL Foundation certification or higher is preferred.
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Service Operations Specialist
3 weeks ago
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Pune, Maharashtra, India APN Consulting Inc Full timeJob Title: IT Service Management Specialist with Time Tracking ExpertiseJob Summary:We are seeking an experienced IT Service Management Specialist with 5-7 years of expertise in IT Service Management (ITSM) and a strong background in timecard management and time tracking applications, particularly those that are part of the Service Performance Management...