Senior IT Service Management Specialist

4 weeks ago


Pune, Maharashtra, India ZF Group Full time

Job Title: Senior IT Service Management Specialist

About the Role:

ZF Group is seeking a highly skilled Senior IT Service Management Specialist to join our team. As a key member of our IT Service Management team, you will be responsible for designing, developing, testing, running, and supporting our entire IT Service Management tool landscape.

Key Responsibilities:

  • Design and develop IT Service Management solutions using Java, SQL, and reporting functions (Power BI, SAP SAC)
  • Analyze and define business requirements, align with tool architecture and common data model
  • Collaborate with ITSM, management team, and service manager to gather requirements, address concerns, and provide ongoing support and enhancements
  • Perform big data analysis and deliver comprehensive technical solution documentation
  • Capacity planning and dependency management in sprint planning

Requirements:

  • Bachelor or master degree in computer science, information technologies, engineering, or equivalent level of experience
  • 8 to 12 years of experience in IT Service Management
  • Strong technical background and experience in business process analysis
  • Proficient in English; German would be a plus

About ZF Group:

ZF Group is a leading global technology company that supplies systems for vehicle manufacturers and offers a wide range of products and services. We are committed to innovation and excellence in all aspects of our business.



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