Senior IT Service Management Specialist
4 weeks ago
Job Title: Senior IT Service Management Specialist
About the Role:
ZF Group is seeking a highly skilled Senior IT Service Management Specialist to join our team. As a key member of our IT Service Management team, you will be responsible for designing, developing, testing, running, and supporting our entire IT Service Management tool landscape.
Key Responsibilities:
- Design and develop IT Service Management solutions using Java, SQL, and reporting functions (Power BI, SAP SAC)
- Analyze and define business requirements, align with tool architecture and common data model
- Collaborate with ITSM, management team, and service manager to gather requirements, address concerns, and provide ongoing support and enhancements
- Perform big data analysis and deliver comprehensive technical solution documentation
- Capacity planning and dependency management in sprint planning
Requirements:
- Bachelor or master degree in computer science, information technologies, engineering, or equivalent level of experience
- 8 to 12 years of experience in IT Service Management
- Strong technical background and experience in business process analysis
- Proficient in English; German would be a plus
About ZF Group:
ZF Group is a leading global technology company that supplies systems for vehicle manufacturers and offers a wide range of products and services. We are committed to innovation and excellence in all aspects of our business.
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