Senior Specialist Services Engineer

4 weeks ago


Pune, Maharashtra, India NICE Full time
About the Role

We are seeking a highly skilled and experienced Technical Expert to join our team as a Senior Specialist Services Engineer. As a key member of our Managed Operational Services (MOS) team, you will be responsible for providing remote support and maintenance for NICE platforms at customer sites.

Key Responsibilities
  • Utilize your expertise in NICE solutions, particularly Engage/NTR, to support client infrastructure globally.
  • Create and maintain records of cases, performing remediation based on severity.
  • Provide L1/L2/L3 support for NICE products, coordinating efforts with suppliers and other representatives as required.
  • Assist client administrators with configuration, administration, and user management in the NICE system.
  • Document and maintain NICE system specifications (Site Documentation) across all sites.
  • Conduct proactive Health Checks on a regular basis.
  • Perform Move/Add/Change (MAC) jobs as needed.
  • Manage customer relationships and expectations, effectively communicating and resolving technical issues.
  • Manage time efficiently, providing regular updates to both customers and management.
  • Participate in training classes and special projects as required.
Requirements
  • Minimum 10+ years and relevant 7+ of proven experience in VOIP Technologies.
  • Working with voice and data networks in design, implementation, or project management capacities.
  • Microsoft operating systems, networking, SQL, security, and VoIP technology.
  • Telephony experience and certifications (TDM, VoIP, CTI) are advantageous.
  • Familiarity with common PBX, switch, and ACD vendors such as Avaya, Nortel, Aspect, Siemens, and Cisco is beneficial.
  • Experience with CTI vendors and technologies (Avaya Map-D, Nortel Symposium, Aspect Prospect, etc.) is advantageous.
  • HP, MCSE, MCP certifications are advantageous.
  • Certification on all NICE Systems solutions is advantageous.
  • Experience working in medium or large teams with a strong team player mindset.
  • High customer service orientation, representing NICE effectively in verbal and written communications.
What We Offer

Join a dynamic and innovative company where you will have the opportunity to work with the best of the best. As a Technical Expert, you will be part of a fast-paced, collaborative, and creative environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5114
Reporting into: Tech Manager
Role Type: Individual Contributor



  • Pune, Maharashtra, India ZF Group Full time

    Job Title: Senior IT Service Management SpecialistJob Summary:ZF Group is seeking a highly skilled Senior IT Service Management Specialist to join our team. As a key member of our IT Service Management team, you will be responsible for designing, developing, testing, running, and supporting our entire IT Service Management tool landscape.Key...


  • Pune, Maharashtra, India ZF Group Full time

    Job Title: Senior IT Service Management SpecialistAbout the Role:ZF Group is seeking a highly skilled Senior IT Service Management Specialist to join our team. As a key member of our IT Service Management team, you will be responsible for designing, developing, testing, running, and supporting our entire IT Service Management tool landscape.Key...


  • Pune, Maharashtra, India Latent Bridge Full time

    Job Title: Senior Solutions Specialist - IT ServicesAbout the Role:We are seeking a highly experienced Senior Solutions Specialist to join our IT Services team. The ideal candidate will have a strong background in delivering functional/domain SME responsibilities to global banking and financial services clients, preferably working in IT Services/Product...


  • Pune, Maharashtra, India Vertiv Full time

    Job Title: Senior Engineering SpecialistVertiv is seeking a highly experienced and skilled Senior Engineering Specialist to join our team. As a key member of our engineering team, you will be responsible for leading the development of advanced Mechanical solutions.Key Responsibilities:Lead the development of advanced Mechanical solutions using FEA...


  • Pune, Maharashtra, India NTT DATA Services Full time

    Job Title: Senior Software Development SpecialistAbout the Role:We are seeking a highly experienced Senior Software Development Specialist to join our team in Pune, India. The ideal candidate will have a strong background in delivering large-scale, multi-million-dollar technology projects, particularly in the financial services sector.Key...


  • Pune, Maharashtra, India Cummins Inc. Full time

    Job SummaryAs a Senior Field Service Engineer at Cummins Inc., you will play a critical role in delivering exceptional customer service and technical expertise to our clients. This position requires a strong background in engine diagnostics and repair, as well as excellent communication and problem-solving skills.Main ResponsibilitiesCustomer Relations:...


  • Pune, Maharashtra, India NTT DATA Services Full time

    About the Role:We are seeking a skilled Senior Quality Assurance Specialist to join our team at NTT DATA Services. As a Senior Quality Assurance Specialist, you will play a critical role in ensuring the quality of our digital solutions.Key Responsibilities:Design, develop, and execute test automation frameworks and test automation suites.Evaluate and...


  • Pune, Maharashtra, India 12542 Citicorp Services India Private Limited Full time

    We are seeking a highly skilled Senior Data Engineering Specialist to join our team. The ideal candidate will have a strong background in data engineering, with experience in designing, developing, and maintaining large-scale data systems.Responsibilities:Design and implement data pipelines using agile methodologiesDevelop and maintain data engineering tools...


  • Pune, Maharashtra, India NTT DATA Full time

    Job Title: Network Engineering Senior SpecialistAbout the Role:We are seeking a highly skilled Network Engineering Senior Specialist to join our team in Pune, India. As a key member of our network engineering team, you will be responsible for designing, implementing, and maintaining our corporate data network.Key Responsibilities:Design and implement build...

  • Senior Engineer

    2 weeks ago


    Pune, Maharashtra, India Siemens Technology and Services Private Limited Full time

    Transforming Urban Mobility with Innovative SolutionsWe are seeking an exceptional Senior Engineer to join our team at Siemens Technology and Services Private Limited, as a CBTC Application Specialist. This role will play a pivotal part in shaping the future of urban mobility by developing and implementing cutting-edge CBTC systems.Main...


  • Pune, Maharashtra, India Ensono Full time

    Job SummaryEnsono is seeking a highly skilled Service Desk Specialist to provide first-level support and initial point of contact for our associates and external clients regarding computer and network-related incidents, requests, or issues.Key ResponsibilitiesProvide immediate resolution to a high percentage of issues or assign issues to the next level of...


  • Pune, Maharashtra, India Cummins Inc. Full time

    Job SummaryWe are seeking a highly skilled Senior Field Service Engineer to join our Rapid Response Team at Cummins Inc. As a key member of our team, you will be responsible for providing technical expertise and support to our customers in the field.Key ResponsibilitiesCustomer Relations: Develop and maintain strong relationships with our customers, ensuring...


  • Pune, Maharashtra, India ZS Full time

    Transform Healthcare and Beyond with ZSWe're a management consulting and technology firm that's passionate about changing lives. Our people are our most valuable asset, and we're looking for a talented Senior Identity specialist to join our team. As a Senior Identity specialist, you'll work with a collective of thinkers and experts to develop life-changing...


  • Pune, Maharashtra, India MAHLE Full time

    Job SummaryWe are seeking a highly skilled Senior Authentication Service Operations Specialist to join our team at MAHLE. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our authentication services.Key ResponsibilitiesMaintenance of Service components and its infrastructure: Health status check,...


  • Pune, Maharashtra, India The Odisha Register Full time

    The Odisha Register is seeking a highly skilled Senior Mechanical Engineer - Welding Specialist to join our team in Pune, Maharashtra. As a key member of our Industrial Equipment Manufacturing and Process Industries team, you will be responsible for delivering high-quality services and expertise in power plant operations, heat exchangers, boiler drums, and...


  • Pune, Maharashtra, India TechHost Services Full time

    Job Details:At TechHost Services, we are seeking an experienced Senior Platform Infrastructure Specialist to join our team.The ideal candidate will have a strong background in cloud and platform engineering, with expertise in multiple cloud environments such as AWS, Azure, and Heroku.They will work closely with developers, architects, and tech leads to...


  • Pune, Maharashtra, India NTT DATA Services Full time

    Job Summary:We are seeking a highly skilled Systems Integration Senior Specialist to join our team in Pune, India. The ideal candidate will have a Master's or Bachelor's degree in computer science or a related field and 8+ years of experience in implementing data applications and big data platforms.Key Responsibilities:Design, engineer, and deploy data...


  • Pune, Maharashtra, India Tata Consultancy Services Full time

    Job Title: Senior Azure Networking SpecialistTata Consultancy Services is seeking a talented Senior Azure Networking Specialist to join our team. As a key member of our Azure Networking team, you will be responsible for designing and implementing Azure Virtual WAN and Networking solutions for our clients.Key Responsibilities:Design and implement Azure...


  • Pune, Maharashtra, India WNS Global Services Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our WNS Global Services team. As a Senior IT Service Desk Analyst - TS, you will be responsible for providing exceptional support to our clients, ensuring timely and efficient resolution of IT issues.Key Responsibilities: Coordinate with resolver groups to ensure that issues...


  • Pune, Maharashtra, India HSBC Full time

    Unlock Your Potential with HSBCAre you looking for a challenging and rewarding career that will help you grow professionally and personally? Look no further than HSBC, one of the world's leading banking and financial services organizations.We are currently seeking an experienced professional to join our team as a Senior Consultant Specialist. In this role,...