
Customer Experience Manager
3 days ago
Job Title: Customer Service Team Lead
Key Responsibilities:
- Oversee a team of customer support representatives.
- Ensure exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.
- Develop and implement processes to improve the efficiency and effectiveness of the customer support team.
- Analyze customer feedback and identify areas for improvement in the customer support process.
- Enhance customer experience by identifying opportunities and working with the team to implement solutions.
- Motivate and encourage the team to achieve their targets and goals.
Requirements:
- 8-10 years of experience in customer support or customer service role, with at least 5 years of experience in leadership or supervisory role.
- Excellent communication skills, both written and verbal.
- Strong interpersonal and problem-solving skills, with ability to make decisions under pressure.
- Ability to work in a fast-paced environment and manage multiple tasks and priorities.
Preferred Qualifications:
- Experience with customer support software and tools.
- Ability to analyze data and make data-driven decisions.
We are seeking a skilled professional with a strong background in customer service, excellent communication skills, and the ability to lead a team effectively. The ideal candidate will be able to motivate and encourage team members to achieve their targets and goals, while also improving the overall customer experience.
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