Chief Customer Experience Officer

3 days ago

Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 5,50,000 - ₹ 8,50,000

Immerse yourself in a dynamic and rapidly evolving industry at a pioneering brand, redefining the way people wear and gift silver ornaments. Our commitment to innovative designs, certified 92.5 sterling silver, and premium craftsmanship has earned us a loyal customer base that values quality and experience.

We seek an exceptional individual to be the voice of our company for our customers, delivering outstanding service across various touchpoints.

Key Responsibilities:
  • Verify addresses for COD/prepaid orders through confirmation calls
  • Manage end-to-end customer support via phone, WhatsApp, email, and social media platforms
  • Handle returns and exchanges with empathy and efficiency
  • Collect customer insights and feedback to enhance products, packaging, and overall brand experience
  • Maintain accurate records of interactions and follow up with customers until resolution
  • Collaborate with operations and marketing teams for smooth order fulfillment and delightful customer journey
  • Proactively identify patterns in customer queries and suggest improvements
Requirements:
  • 1-2 years of customer support experience (D2C/e-commerce preferred)
  • Excellent communication skills in English and Hindi (written and verbal)
  • Strong problem-solving skills and ability to handle challenging situations calmly
  • Highly active, energetic, and empathetic individual with a customer-centric attitude
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools
  • Willingness to work on-site, 6 days a week, at our office location
Why Join Us?
  • Be part of a high-growth D2C brand disrupting the jewelry space
  • A culture that values ownership, creativity, and learning opportunities
  • Exposure to both customer success and brand strategy development
  • Opportunity to grow with the company as we scale nationwide and globally

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