Luxury Customer Experience Specialist

3 days ago

Udaipur, Rajasthan, India beBeeClient Full time ₹ 2,00,000 - ₹ 3,00,000

Immerse Yourself in Luxury Customer Experience

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  • Develop and maintain long-lasting relationships with high-value clients, ensuring exceptional customer journeys.
  • Manage client interactions via calls, WhatsApp, email, and in-person communication, providing timely, professional, and solution-oriented responses.
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Campaign Planning & Analysis

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  • Plan and execute CRM campaigns to drive client retention, utilizing data analysis and market trends to inform strategic decisions.
  • Track and analyze customer interactions to provide actionable insights, identifying areas for process improvement and implementing changes accordingly.
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Collaboration & Insights

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  • Work closely with sales, marketing, and production teams to resolve client queries and enhance overall customer experience.
  • Build and maintain strong relationships with high-value clients, fostering loyalty and driving business growth.
  • Report on customer trends, feedback, and loyalty metrics to leadership, informing strategic business decisions.
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Requirements

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  • A minimum of 2-4 years of experience in CRM, luxury retail, or jewelry brands, with a proven track record of success in client relationship management.
  • Proficiency in CRM tools, MS Office, and excellent communication and interpersonal skills.
  • Customer-focused, organized, proactive, and solution-driven attributes, with a passion for delivering exceptional customer experiences.
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Why This Opportunity?

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  • Contribute to enhancing customer journeys and loyalty programs in a prestigious luxury jewelry brand.
  • Grow in a professional, collaborative, and growth-oriented environment, with opportunities for career advancement and development.

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