Customer Engagement Specialist

6 hours ago


Delhi, Delhi, India Alliance World Manufacturing Limited Full time
Overview

Florasoul India, a luxury ayurvedic skincare brand under Alliance Group, seeks an experienced Customer Relationship Executive to join their team. This full-time on-site role is based in New Delhi (South Delhi office) and involves managing customer satisfaction, service, relations, and communication on a daily basis.

Job Description

The ideal candidate will be responsible for coordinating with the e-commerce team for order processing, stock management, and availability. They will serve as a single point of contact for customers, resolving queries and complaints efficiently. Key skills include:

  • Excellent customer service and communication skills
  • Prior experience in customer-facing roles
  • Ability to handle high-pressure situations effectively
Requirements

To be successful in this role, candidates should have:

  • A graduate degree with minimum 4-5 years of experience in handling customer calls
  • Excellent interpersonal and problem-solving abilities
  • Knowledge of the local market and culture, preferably from Delhi
Estimated Salary Range

Rupees 8-12 lakhs per annum, depending on qualifications and experience.



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