Strategic Community Engagement Specialist

13 hours ago


Delhi, Delhi, India FRND Full time

At FRND, we are redefining the way people connect by building a social platform that's not just engaging but also safe, inclusive, and fun.

We're seeking a dynamic and motivated Strategic Community Engagement Specialist to join our team. As the ideal candidate, you will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction.

The role requires exceptional communication skills and a passion for delivering outstanding customer service. You will serve as the primary point of contact for users, managing day-to-day communication and scaling daily Malayalam active users on the app by leveraging user-generated matchmakers, content creators, and moderators.

To succeed in this role, you will implement strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success. You will work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.

You will create and nurture micro-influencers within the FRND ecosystem to drive matchmaking, virtual gifting, and radio shows. Additionally, you will stay up-to-date with new social media trends, insights, and best practices to enhance engagement and grow the platform.

Key Responsibilities:

  • Serve as the primary point of contact for users, managing day-to-day communication
  • Scale daily Malayalam active users on the app by leveraging user-generated matchmakers, content creators, and moderators
  • Implement strategies for the upskilling and monetization of matchmakers, content creators, and moderators
  • Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization
  • Create and nurture micro-influencers within the FRND ecosystem

Requirements:

  • Minimum of 1 year of experience in operations, campaign, or community management
  • Strong understanding of culture and Malayalam language, excellent communication skills, and proficiency in social media platforms and community management tools
  • Strong interpersonal and communication skills to build relationships
  • Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making

We offer a competitive compensation package, including an estimated salary of $80,000 - $100,000 per annum, equity options, and growth opportunities that parallel our company's explosive success. Our unlimited leave policy and unparalleled ownership of your work make us an attractive option for those who value freedom and autonomy.

If you're passionate about building meaningful relationships and creating engaging experiences for millions across India, LATAM, and MENA, we encourage you to apply for this exciting opportunity.



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