Senior Social Media Engagement Specialist
7 days ago
We are seeking a skilled Senior Social Media Engagement Specialist to join our team at Whizz. As a key member of our remote customer support team, you will be responsible for ensuring that our social media interactions reflect our brand values and provide the best possible experience for our followers.
Key Responsibilities:- Social Media Monitoring and Response: Promptly and professionally monitor and respond to direct messages (DMs) and comments on Facebook and Instagram.
- Audience Engagement: Actively engage with our audience by answering questions, providing information, and resolving issues.
- Cross-Functional Collaboration: Collaborate with the sales and support teams to escalate and address more complex issues.
- Brand Voice Consistency: Maintain a consistent and positive brand voice in all interactions.
- Analytics and Reporting: Track and report on social media engagement and feedback to inform and improve our strategies.
- Harmful Content Identification: Identify and flag inappropriate or harmful content for review.
- Live Chat Support: Assist the customer support team in handling live chats as needed.
- Language Proficiency: Must have fluent knowledge of English at level C2, as you will be communicating with native speakers daily.
- Experience: 1+ years of experience in social media moderation or a related role.
- Platform Knowledge: In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices.
- Communication Skills: Exceptional written communication skills, including writing, editing, and proofreading to maintain a consistent and positive brand voice.
- Interpersonal Skills: Strong interpersonal skills for engaging and building relationships with the online community.
- Availability: Must be available to work on the New York time zone schedule (9 am - 6 pm New York Time).
- Problem-Solving Skills: Exceptional problem-solving skills and attention to detail.
- Competitive Salary: $65,000 per year.
- Diverse and Growing Company: Opportunity to work in a dynamic and growing company.
- Remote Work: Remote work with a flexible schedule.
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