Business Development and Customer Engagement Specialist

2 weeks ago


Delhi, Delhi, India Aimlay Pvt Ltd ( Recruitment ) Full time

About Aimlay Pvt Ltd (Recruitment)

Aimlay Pvt Ltd (Recruitment) is a company based in Delhi, India, that has been providing educational counseling services for students and working professionals seeking to complete their education. Our professional guidance has helped individuals achieve academic excellence and secure admissions to reputable universities.

Job Overview

We are seeking a motivated Business Development and Customer Engagement Specialist for our EdTech platform in Rohini West, Delhi. This role is focused on managing customer relationships through voice processes, ensuring timely recovery while fostering a positive customer experience.

Key Responsibilities:

  1. Making outbound/inbound calls to customers to facilitate collections.
  2. Resolving customer issues and negotiating payment terms effectively.
  3. Documenting all interactions accurately and maintaining up-to-date records.
  4. Meeting or exceeding monthly collection targets.
  5. Coordinating with sales, finance, and support teams to resolve payment issues.
  6. Adhering to company protocols and compliance standards.

Requirements:

  • 1-3 years of experience in collections, preferably within any sector.
  • No managerial profiles are considered.
  • Proficient in English communication and negotiation.
  • Familiarity with CRM systems and Excel.
  • Target-oriented, with strong problem-solving skills and a customer-focused approach.

Perks & Benefits:

  • Attractive performance-based incentives.
  • Career growth opportunities within a prominent EdTech company.

Qualifications:

  • Analytical Skills, Project Management, and CRM skills.
  • Excellent Communication and Sales skills.
  • Experience in Customer Relationship Management.
  • Ability to multitask and prioritize tasks effectively.
  • Knowledge of CRM software and tools.
  • Strong attention to detail and problem-solving abilities.

Salary Range: ₹8,00,000 - ₹12,00,000 per annum (dependent on experience).



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