Kitchen Stewarding Team Leader
4 weeks ago
Job Summary
The Kitchen Stewarding Team Leader is responsible for ensuring that minimum brand standards have been implemented in the kitchen. This includes ensuring that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
Key Responsibilities
- Ensures that Stewarding employees work in a supportive and flexible manner with other departments.
- Maintains the cleanliness of the Outlet kitchens and equipment.
- Assists to ensure that the back-of-house areas are kept clean and organised.
- Ensures garbage are disposed off properly and ensuring that paper towel dispensers and soap dispensers are filled daily.
- Reports any difficulty or problem to Stewarding Manager/ Assistant Manager for solution or follow-up actions.
- Conducts training to improve employees' knowledge and skills.
- Assists in conducting monthly inventory checks on all operating equipment and supplies.
- Handles and reports "Lost and Found" items according to the Hotel "Lost and Found" procedures.
- Assists to ensure that each outlet is supplied with clean and dry operating equipment.
- Assists to ensure that the food production areas are supplied with clean and dry kitchen utensils.
- Assists to supervise night cleaning contractors in kitchen and back-of-house food and beverage areas.
- Assists to ensure that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to established standards.
- Assists to prepare and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
- Assists to ensure the punctuality and appearance of all Food and Beverage employees.
- Assists to maximise the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
- Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
- Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented.
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
Requirements
- Minimum 2+ years of experience in similar position.
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Excellent problem solving and interpersonal skills.
- Demonstrate a growth mindset.
- Coach, mentor & Empower T.E.A.M.
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