Luxury Client Service Director

7 days ago

Goa, India INDULGE Full time

Job Title: Luxury Client Service Director

About Us:

At INDULGE, we cater to ultra-high-net-worth individuals globally, providing bespoke services tailored to their unique needs and desires. Our commitment to excellence, discretion, and personalised attention sets us apart in the luxury market.

Estimated Salary: $120,000 - $180,000 per annum.

Job Description:

The Luxury Client Service Director will be part of our core concierge team, ensuring exceptional, tailored services are delivered to our clients. This role demands a high level of professionalism, a deep understanding of the luxury lifestyle, and the ability to anticipate and exceed the expectations of an elite clientele.

Key Responsibilities:

  • Oversight of daily operations, ensuring the highest level of service delivery.
  • Developing strong relationships with clients, understanding their preferences and requirements for personalised service.
  • Collaboration with vendors, service providers, and internal teams to efficiently fulfil client requests.
  • Managing client inquiries, handling issues with discretion and professionalism.
  • Staying informed about luxury trends, exclusive experiences, and new offerings to recommend to clients.
  • Implementing and refining service protocols to continually enhance the client experience.
  • Preparing reports on service performance, client feedback, and other metrics to inform strategic decisions.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • A minimum of 1 year of experience in luxury hospitality, concierge services, or client relationship management, with at least 2 years in a supervisory or management role.
  • Exceptional leadership skills, inspiring and motivating a team.
  • Strong network within the luxury service industry and access to exclusive venues and services.
  • Excellent communication skills, both written and verbal, with proficiency in multiple languages considered a plus.
  • Demonstrated ability to handle sensitive information with discretion and integrity.
  • Flexibility to work outside standard business hours, including weekends and holidays, as required by client needs.
  • Proficiency in CRM software and Microsoft Office Suite.

What We Offer:

  • Competitive salary package.
  • Opportunity to work with a global clientele in the luxury sector.
  • Dynamic and supportive work environment.
  • Professional growth and development opportunities.

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