Luxury Night Shift Concierge Director

16 hours ago

Goa Velha, Goa, India INDULGE Full time

INDULGE, a premier concierge service catering to ultra-high-net-worth individuals worldwide, is seeking a Night Shift Concierge Manager to join its core team. This role requires exceptional leadership skills, a deep understanding of luxury lifestyles, and the ability to anticipate and exceed the expectations of discerning clients.

The ideal candidate will have a proven track record in luxury hospitality or client service management, with experience inspiring and managing teams. Strong communication skills, both written and verbal, are essential for building strong relationships with clients across multiple time zones.

This dynamic role involves managing daily operations, ensuring seamless delivery of luxury services around the clock. The successful candidate will be responsible for coordinating with vendors, service providers, and internal teams to fulfill client requests efficiently and effectively.

Key responsibilities include:

  • Managing the night shift concierge team to deliver exceptional service
  • BUILDING STRONG CLIENT RELATIONSHIPS ACROSS MULTIPLE TIME ZONES
  • COORDINATING WITH VENDORS AND SERVICE PROVIDERS TO FULFILL CLIENT REQUESTS
  • RESOLVING CLIENT INQUIRIES WITH DISCRETION AND PROFESSIONALISM
  • STAYING CURRENT WITH LUXURY TRENDS AND EXCLUSIVE EXPERIENCES

To succeed in this role, candidates should possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 1 year of experience in luxury hospitality, concierge services, or client relationship management is required.

We offer a competitive salary and benefits package, including a generous compensation package estimated at $85,000 per year, based on industry standards and location. Additionally, we provide professional growth and development opportunities in a dynamic and supportive work environment.

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