Luxury Client Experience Manager

3 days ago

Goa, India INDULGE Full time

About the Role:

INDULGE is a premier concierge service catering to ultra-high-net-worth individuals across the globe. As a Night Shift Concierge Manager, you will play a critical role in ensuring the seamless delivery of luxury services to our international clients.

Key Responsibilities:

  • Manage the daily operations of the concierge team during the night shift, guaranteeing exceptional service around the clock.
  • Build and maintain strong relationships with discerning clients across multiple time zones, understanding their preferences and requirements to deliver personalized service.
  • Coordinate with vendors, service providers, and internal teams to fulfill client requests efficiently and effectively, ensuring timely delivery.
  • Handle client inquiries and resolve any issues with discretion, professionalism, and attention to detail.
  • Stay current with luxury trends, exclusive experiences, and new offerings, making tailored recommendations to clients.
  • Refine and implement service protocols to continually enhance the client experience.
  • Prepare reports on service performance, client feedback, and other key metrics to support strategic decision-making.

Job Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 1 year of experience in luxury hospitality, concierge services, or client relationship management.
  • Proven leadership abilities, with experience inspiring and managing teams.
  • Strong network within the luxury service industry and access to exclusive venues and services.
  • Excellent communication skills, both written and verbal; proficiency in multiple languages is a plus.
  • Ability to handle sensitive client information with discretion and integrity.
  • Available to work night shifts from 12am to 9am, including weekends and holidays, to align with client needs across various time zones (USA, Europe, Bangkok, Japan, etc.).
  • Proficiency in CRM software and Microsoft Office Suite.

Compensation Package:

The estimated salary for this position is $120,000 per annum, which reflects the company's commitment to compensating its employees fairly and competitively.

What We Offer:

A dynamic and supportive work environment, professional growth and development opportunities, and a competitive benefits package.

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