Help Desk Coordinator

2 weeks ago

Mumbai, Maharashtra, India beBeeFacilitiesManager Full time ₹ 1,04,000 - ₹ 1,30,878

Integrated Facilities Management Role

About the Job:

We're seeking a seasoned professional to centralize all logs and requests.

  • The ideal candidate will streamline processes and requests, providing superior call logging services.
  • You'll receive and log complaints containing complete details of the requests, and tag each request with unique identity numbers.
  • In line with this, you'll dispatch them to the appropriate department and follow up on progress by coordinating with assignees.
  • You'll also keep tabs on feedback and communicate with the requestor to ensure task closure.
  • Daily and weekly reports on call status, as well as monthly reports on recurring calls, are expected.
  • Assisting building engineers in conducting analyses is also within your scope.

Additional Responsibilities:

You'll be flexible in taking on other responsibilities aside from your core tasks.

  • Contributing to the monthly management report for our clients is part of your mandate.
  • You'll work closely with admin personnel in processing invoices.
  • You'll collaborate with both engineering and facilities departments in handling contractors and developing operational procedures.
  • Ensuring workplace safety is also within your scope.
  • To do this, you'll actively participate in health and safety reviews and identify potential risks.
  • You'll also participate in emergency evacuation procedures as needed.

Requirements:

Proven industry experience is essential.

  • A degree holder with three to five years of experience in facilities management is required.
  • A solid background in helpdesk operations and strong working knowledge of occupational safety is necessary.
  • A proven track record in rolling out improvement initiatives is expected.

Collaborative Mindset:

  • Flexibility in working with a team is crucial.
  • A customer-centric focus and superior organizational skills are necessary to manage daily activities effectively.
  • Excellent communication skills are required to coordinate effectively with colleagues and clients.

Scheduled Weekly Hours:

48

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