Senior IT Vendor Management Lead

2 days ago


Bengaluru, Karnataka, India myGwork Full time

As a Senior IT Vendor Management Lead at Amazon, you will be responsible for maintaining and servicing third-party partners to drive processes supporting the readiness and performance of the IT field service workforce.

With a strong focus on vendor management, you will define and maintain aggressive service level agreements, drive adherence through metric development, analysis, and reporting. You will also drive corrective actions with all partners through reporting and training, ensuring they have adequate resources and that these are regularly maintained and available.

This role involves leading identification, documentation, and communication of tools, training, or system enhancements to improve the customer experience for ITS Vending, reverse hardware logistics, and meeting rooms support. Additionally, you will foster an environment of continuous improvement and look for ways to simplify and improve services.

The ideal candidate will have 5+ years of formal Program or Vendor Management experience and working knowledge of globally distributed support models, demand management forecasting, and optimization analysis. They should also possess impeccable interpersonal and communication skills, excellent stakeholder management, and relationship-building skills.

In this role, you will work closely with IT procurement, legal, compliance, and other stakeholders to ensure full compliance with local labor law and other legal aspects.

You will lead project planning, cost modeling, work breakdown structures, task assignment, and tracking, defining new processes and procedures for operations. Strong leadership, people, and customer relationship skills are essential, along with the ability to execute projects within and outside business units.

The estimated salary for this position is between $110,000 and $170,000 per year, depending on location and experience.



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