Customer Care Ambassador

7 days ago

Pune, Maharashtra, India beBeeGuest Full time ₹ 1,04,000 - ₹ 1,30,878
Guest Service Representative Job Description

The primary responsibility of this role is to deliver exceptional guest service, ensuring a positive experience for all visitors. This involves managing room reservations, handling guest requests and messages, processing payments, and maintaining accurate records.


Key Responsibilities:
  • Manage guest check-ins and check-outs efficiently, including securing payment and verifying billing information.
  • Activate and file room keys, process guest requests, and relay messages to relevant departments.
  • Print contingency lists in case of emergency, identify and explain room features to guests, and provide directions and information regarding property amenities and local areas of interest.
  • Follow up on outstanding requests or problems from the previous day and resolve them promptly.
  • Run and review daily reports/logs, complete designated cashier and closing reports in the computer system, and secure bank at beginning and end of shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change and notify Loss Prevention/Security of any guest reports of theft.
  • Maintain confidentiality of proprietary information, protect company assets, and welcome guests according to company standards.

Required Skills and Qualifications:

To excel in this role, you will need excellent communication and problem-solving skills, with the ability to work independently and as part of a team. Strong organizational and time management skills are also essential, as well as a keen eye for detail and accuracy.


Benefits:

This position offers a range of benefits, including opportunities for professional growth and development, competitive compensation, and a supportive work environment. You will have the chance to work with a diverse group of colleagues and contribute to the success of our organization.


Others:

As a Guest Service Representative, you will be expected to maintain a high level of professionalism and integrity at all times. This includes adhering to company policies and procedures, reporting accidents and injuries, and ensuring uniform and personal appearance are clean and professional.

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