Customer Experience Ambassador

5 days ago

Pune, Maharashtra, India beBeeCommunicator Full time ₹ 6,55,200 - ₹ 8,49,000
Customer Service Representative

We believe that the best experiences and memories are created around food.

Our goal is to enable the best service by creating thoughtfully crafted, user-centric processes.
Role Overview

You will be the primary point of contact for customers, ensuring a seamless and delightful experience across all communication channels.

You will handle queries, complaints, feedback, and coordinate operations, while collaborating with internal teams to enhance customer satisfaction.
Key Responsibilities

  • Customer Support & Engagement:
    • Respond to customer inquiries via calls, emails, and social media.
    • Ensure prompt and empathetic resolutions for customer concerns.
    • Place follow-up calls to customers for feedback and service improvement.
  • Order & Product Assistance:
    • Coordinate returns, replacements, exchanges, and repairs efficiently.
    • Guide customers on product care and service.
  • Collaboration with Internal Teams:
    • Coordinate with Logistics, Marketing, and Sales teams for feedback and escalations.
    • Share customer feedback with Product and Marketing teams for continuous improvement.
  • Data Management & Reporting:
    • Maintain and analyze reports on queries, complaints, feedback trends, and agent / team performance.
    • Identify process improvements to enhance operational efficiency.
What We're Looking For
  • Experience:
    • Minimum 2 years in customer support/service roles (D2C, E-commerce, or customer-facing domains preferred).
    • Prior experience in handling inbound and outbound customer communication and managing tickets via a CRM / Ticketing system.
  • Skills & Qualifications:
    • Graduate with excellent English communication skills.
    • Multilingual skills - Hindi and other regional language(s) will be an added advantage.
    • Strong problem-solving skills with an ability to handle customer concerns efficiently.
    • Comfortable working in a dynamic, fast-paced environment.

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