Application Tech Support Professional

4 days ago

Kolkata, West Bengal, India beBeeExpert Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description">

As a vital link between clients and the systems or applications they utilize, this role serves as a bridge between technical teams and end-users. The primary responsibility is to ensure seamless operation of systems, engaging with clients to understand their needs and providing solutions to problems.

The day-to-day tasks involve troubleshooting issues, collaborating with teams to perform tasks, and making decisions that impact multiple teams. This requires strong communication skills, proficiency in Microsoft Windows Desktop Management, and experience in troubleshooting hardware and software issues.

Key Responsibilities:
  • Act as a subject matter expert (SME) in application tech support, utilizing knowledge to provide solutions to complex problems.
  • Collaborate with teams to perform tasks and make decisions that impact team performance.
  • Engage with multiple teams to contribute to key decisions, ensuring alignment with organizational goals.
  • Provide solutions to problems for immediate and multiple teams, utilizing remote support tools and techniques.
  • Facilitate training sessions to enhance team knowledge and skills, monitoring and evaluating team performance to ensure high standards of service delivery.
Required Skills and Qualifications:
  • Minimum 5 years of experience in Microsoft Windows Desktop Management.
  • Proficiency in desktop operating systems and their management.
  • Experience in troubleshooting hardware and software issues.
  • Good understanding of customer technical support principles and practices.
Benefits:
  • Opportunity to work with a dynamic team, contributing to the growth and development of the organization.
  • Chance to develop expertise in application tech support, advancing career prospects.
  • Competitive salary and benefits package, reflecting market rates.
Others:
  • Full-time education requirement: 15 years.

  • Application Support Professional

    3 days ago

    Kolkata, West Bengal, India Fiserv Full time US$ 90,000 - US$ 1,20,000 per year

    Application Support(Tandom) with excellent communicationWhat does a great Application support resource do in Fiserv?This position is responsible for monitoring and troubleshooting of EPOC Hosts and Transaction Authorizations. Providing monitoring and support on issues related POS/ATM transaction authorizations, making, and receiving calls, troubleshooting...

  • Java Application Support Professional

    13 hours ago

    Kolkata, West Bengal, India beBeeSpecialist Full time ₹ 18,00,000 - ₹ 22,00,000

    Job Opening for Java Application Support SpecialistWe are seeking an experienced professional to provide Level 2/3 application support for Java-based enterprise applications.Provide technical assistance and troubleshooting services for Java-based applications.Perform root cause analysis, issue resolution, and incident management.Monitor application...

  • Tech Support Specialist

    6 days ago

    Kolkata, West Bengal, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking skilled professionals to join our team as Tech Support Specialists in a Data Center environment. The ideal candidate will have experience handling break-fix requests, diagnosing and troubleshooting hardware and software issues for various server and computer components.Key Skills and QualificationsServer Administration:...

  • Application Support

    4 weeks ago

    Kolkata, West Bengal, India Persistent Systems Full time

    About Position:We are seeking an experienced Application Support professional with 2-5 years of expertise in supporting API-based services and microservices. The role involves providing L1 support, ensuring SLA adherence, and troubleshooting issues to ensure smooth application functionality.- Role: Application Support- Location: Kolkata- Experience: 2-5...

  • Software Application Support

    3 days ago

    Kolkata, West Bengal, India Coactive It Solutions Full time US$ 40,000 - US$ 80,000 per year

    Provide technical support to end-users for software applicationsTroubleshoot issues related to application functionality, data, configuration, or integrationRespond to support tickets, emails, or calls in a timely and professional manner

  • Application Support Specialist

    6 days ago

    Kolkata, West Bengal, India beBeeInvestment Full time ₹ 18,00,000 - ₹ 25,00,000

    Job TitleLead application/production support professional for investment banking operations."],

  • Tech Support Associate

    2 days ago

    Kolkata, West Bengal, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support Specialist Job OpportunityWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. The ideal candidate will be responsible for handling international outbound calls related to technical support, communicating clearly and effectively in English with customers, and assisting in resolving basic technical...

  • Tech Support Expert

    1 week ago

    Kolkata, West Bengal, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 22,00,000

    Job SummaryWe're seeking a skilled Tech Support Expert to join our team. In this role, you'll be responsible for resolving technical issues for our clients.Key Responsibilities:Troubleshooting and Technical Assistance: Provide top-notch technical support to our clients via phone, email, or remote desktop sessions.System Administration: Manage and maintain...

  • Support Professional

    12 hours ago

    Kolkata, West Bengal, India beBeeProblemSolving Full time ₹ 73,600 - ₹ 1,84,000

    Customer Support SpecialistAs the primary contact for users, you will play a crucial role in ensuring seamless assistance and prompt resolutions to their queries.Respond to customer inquiries via email, chat, and other support channels with patience and strong problem-solving skills.Troubleshoot basic product and account-related issues with attention to...

  • Tech Sales Representative

    2 days ago

    Kolkata, West Bengal, India beBeeTechSales Full time ₹ 7,000 - ₹ 1,00,000

    We are currently looking to fill a Tech Sales role within our organization.The ideal candidate will be responsible for driving sales growth and revenue expansion in the tech sector.To achieve this goal, you will need to possess strong communication skills, with the ability to effectively engage with clients and stakeholders.Key responsibilities...