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Tech Support Associate

2 weeks ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Support Specialist Job Opportunity

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. The ideal candidate will be responsible for handling international outbound calls related to technical support, communicating clearly and effectively in English with customers, and assisting in resolving basic technical issues while escalating complex ones.

Key Responsibilities:
  • Handle international outbound calls related to technical support
  • Communicate clearly and effectively in English with customers
  • Assist in resolving basic technical issues and escalate complex ones
Required Skills and Qualifications:
  • Flair in Spoken English: Strong proficiency in spoken English with a neutral accent is essential
  • Goal-Oriented and Energetic Approach: A goal-oriented and energetic approach to work is required to meet performance goals
  • Positive Attitude and Willingness to Handle Pressure: A positive attitude and willingness to handle pressure are must-haves for this role
  • Strong Listening and Communication Skills: Excellent listening and communication skills are necessary to interact with customers
  • Team Player: Ability to work as part of a team to achieve common goals
Benefits:
  • Avoidance of mundane tasks due to the focus on high-value responsibilities
  • Dynamic and supportive work environment
  • Ongoing training and development opportunities
Additional Information:
  • Must be a 12th pass
  • Graduate, undergraduate, or any specialization welcome
  • Both freshers and experienced candidates can apply
  • Must have basic computer knowledge

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and technical support. If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application.