Application Support

About Position:

We are seeking an experienced Application Support professional with 2-5 years of expertise in supporting API-based services and microservices. The role involves providing L1 support, ensuring SLA adherence, and troubleshooting issues to ensure smooth application functionality.

- Role: Application Support
- Location: Kolkata
- Experience: 2-5 years
- Job Type: Full Time Employment

What You'll Do:

- Provide L1 support for API based application and microservices
- Monitor APIs and Services using tools such ELK, Dynatrace
- Troubleshoot issues related to API functionality, failures and integration
- Perform root cause analysis and provide timely resolution/updates to incidents. Addressing to issue mail and tickets within SLA
- Work with development teams to resolve issues and validate fixes
- Maintain documentation on known issues
- Support deployment activities
- Ensure API up time and performance SLAs are met
- Strong functional and technical skills and demonstrated ability to quickly learn and adapt
- Should have an understanding on Ticket management
- Understanding of SLAs
- Excellent Verbal and Written Communication skills including meeting facilitation and experience communicating and presenting solutions for business problems to business stakeholders

Expertise You'll Bring:

- In-depth knowledge of APIs, API-based services, and microservices architecture.
- Hands-on experience with L1 application support, including incident management and issue resolution.
- Ability to work with monitoring tools to ensure timely detection and resolution of service disruptions.
- Strong understanding of SLA management and ensuring support meets agreed-upon service levels.
- Good troubleshooting skills with the ability to work under pressure and meet deadlines

Benefits:

- Competitive salary and benefits package
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Inclusive Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

- We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
- Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
- Unlock global opportunities to work and learn with the industry's best

Let's unleash your full potential at Persistent

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

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