Customer Relationship Director

1 day ago

Anantapur, Andhra Pradesh, India beBeeCustomerRelationshipDirector Full time ₹ 14,00,000 - ₹ 19,00,000
Job Title:

The Customer Relationship Director oversees and optimizes the CRM system to drive customer engagement, retention, and revenue growth.

This role ensures effective use of the CRM, maintains data integrity, and delivers actionable insights.

Key Responsibilities:
  • Configure, manage, and continuously improve CRM functionalities, including lead capture, nurturing, and automation workflows.
  • Ensure accurate, updated, de-duplicated, and secure customer and lead data, implementing quality control measures across the CRM.
  • Establish efficient processes for capturing leads, tracking interactions, assigning leads using automation and scoring features, and nurturing them through the sales funnel.
  • Collaborate with sales, marketing, and support teams to align campaigns, lead routing, and customer interaction strategies.
  • Train internal users on best practices for using the CRM and offer ongoing troubleshooting and support.
  • Monitor CRM KPIs, turn CRM data into actionable insights, and create reports for leadership.
  • Develop customer journey maps and targeted campaigns using behavior tracking and scoring mechanisms.
Requirements:
  • Bachelor's degree in a related field.
  • 2–4+ years of experience managing CRMs or sales operations; experience with our CRM is an advantage.
  • Proficiency in CRM platforms and workflow automation; familiarity with our CRM is highly preferred.
  • Strong analytical and data-driven decision-making ability.
  • Excellent communication, training, and cross-team collaboration skills.
  • Detail-oriented, organized, and process-driven with the ability to manage multiple initiatives in a fast-paced environment.

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