
Technical Support Professional
9 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide exceptional technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction.
Responsibilities:
- Respond to support requests in a timely and effective manner.
- Diagnose complex issues and provide solutions that meet client needs.
- Document issues and resolutions for future reference.
- Collaborate with other teams to improve product performance and efficiency.
Requirements:
- Excellent technical support and troubleshooting skills.
- Strong analytical skills for diagnosing and resolving technical issues.
- Customer-centric approach with excellent communication and interpersonal skills.
- Ability to work independently and remotely with minimal supervision.
- Bachelor's degree in IT or related field preferred.
Desirable Qualifications:
- Experience with AI and cloud solutions.
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