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Service Desk Professional

3 weeks ago

Gulbarga, Karnataka, India beBeeSupport Full time US$ 40,000 - US$ 64,000
Job Title:

Technical Support Specialist


Job Description:

We are seeking a highly skilled and proactive Technical Support Specialist to be the first point of contact for IT support requests. The role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.


Key Responsibilities:
  • Record, Categorize, and Prioritize Incidents: Utilize the ITSM/ticketing system to log, categorize, and prioritize incidents in a timely manner.

Required Skills and Qualifications:

Education and Certification: Diploma or Bachelor's Degree in IT, Computer Science, or related field is preferred. ITIL Foundation certification is a plus.


Benefits:

Professional Growth: This role offers opportunities for professional growth and development, with a focus on advancing your skills and knowledge in technical support.


Others:

Working Environment: You will work in a dynamic and fast-paced environment, collaborating with a team of professionals to provide exceptional customer service.