Hospitality Services Manager

4 days ago

Gulbarga, Karnataka, India beBeeHospitality Full time ₹ 5,97,000 - ₹ 8,49,000
Job Description

The Hospitality Services Manager is the primary point of contact for students, faculty, and guests. They oversee front desk operations, manage guest relations, and address accommodation and hostel-related concerns.

Key Responsibilities:

  • Manage front desk operations and guest relations effectively.
  • Act as the first point of contact for students, parents, visiting faculty, and external guests, providing accurate information and guidance.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs accurately.
  • Coordinate with student welfare/administration teams to resolve hostel-related queries promptly.
  • Address and resolve student complaints related to facilities and services efficiently.
  • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards by managing bookings, check-in, and check-out processes effectively.

Administrative Support:

  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers accurately.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance effectively.
  • Support institute events by coordinating guest arrivals and accommodation smoothly.

Qualifications and Experience:

  • Graduate in Hospitality, Administration, or a related field.
  • Minimum 2 years of experience in front desk, guest relations, or facility management (preferably in an educational institution or hospitality sector).

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