Global Service Desk Manager

2 days ago


Gulbarga, Karnataka, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,20,00,000
Job Title

We are seeking an experienced professional to fill the role of Global Service Desk Manager. The ideal candidate will have a strong background in IT support and leadership, with a proven track record of managing high-performing teams.

The successful candidate will be responsible for overseeing the day-to-day operations of the Service Desk, ensuring that our users receive high-quality support across multiple pods. They will also partner with peer managers to deliver a seamless end-to-end support experience, driving accountability and improvement through key performance indicators (SLAs, FCR, CSAT, backlog, aging, etc.).

Core Responsibilities
  • Provide strategic and operational leadership for the entire Service Desk function, covering global 24x7 support.
  • Manage and develop a team of Supervisors and frontline agents across pods, ensuring consistent service delivery and team engagement.
  • Define, monitor, and report on key performance indicators (SLAs, FCR, CSAT, backlog, aging, etc.) to drive accountability and improvement.
  • Ensure adherence to ticket handling, escalation, and documentation standards across all pods and shifts.
  • Serve as the escalation point for major incidents, high-impact tickets, or complex service disruptions.
  • Lead workforce planning, shift design, and staffing decisions to support demand and coverage models.
  • Drive the adoption and improvement of ITSM tooling (e.g., ServiceDesk Plus) and knowledge management practices.
  • Collaborate with peer managers and infrastructure teams to ensure smooth handoffs, knowledge sharing, and support alignment.
  • Partner with Service Excellence to identify process gaps, implement quality assurance practices, and standardize training.
  • Contribute to and help execute the vision of End User Services & Solutions by aligning Service Desk efforts to broader support strategy.
  • Foster a culture of ownership, empathy, and relentless improvement by coaching leaders and embedding accountability at all levels.
Required Qualifications:
  • 8+ years of progressive experience in IT support, with at least 3 years in a leadership role managing people managers or large-scale teams.
  • Proven track record of leading service desk operations in a high-volume, multi-site or global environment.
  • Deep understanding of ITSM principles, incident/request workflows, and performance management metrics.
  • Demonstrated ability to build high-performing teams and mentor frontline leaders.
  • Strong data and process orientation, with experience using reporting and analytics to drive service improvements.
  • Excellent stakeholder engagement skills with the ability to influence across technical and non-technical teams.
  • Effective communicator and collaborator with a user-first mindset and executive presence.
Preferred Qualifications:
  • Experience with ITSM platforms (ServiceDesk Plus, ServiceNow, etc.) and knowledge management frameworks.
  • ITIL Foundation certification or higher-level ITIL training.
  • Exposure to transformation efforts such as shift-left, automation, or tiered support models.
  • Familiarity with remote support tools, Microsoft 365, Active Directory, and AV/conferencing platforms.
  • Experience supporting professional services or distributed workforce environments.


  • Gulbarga, Karnataka, India beBeeTransformation Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job Title: Global Business Services ManagerThe primary role of the Global Business Services Manager is to drive transformation by streamlining processes and leveraging data-driven insights.This position will lead the delivery of scalable, efficient, and employee-centric services across global operations.


  • Gulbarga, Karnataka, India beBeeFrontDesk Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Role: Front Desk ManagerWe are seeking a highly skilled and experienced professional to manage our front desk operations.The ideal candidate will have a strong understanding of the hospitality industry, with extensive work experience in hotel operations.Understanding of operational standards and business expansion plans.Supervising various functions and...


  • Gulbarga, Karnataka, India beBeeHospitality Full time ₹ 5,97,000 - ₹ 8,49,000

    Job DescriptionThe Hospitality Services Manager is the primary point of contact for students, faculty, and guests. They oversee front desk operations, manage guest relations, and address accommodation and hostel-related concerns.Key Responsibilities:Manage front desk operations and guest relations effectively.Act as the first point of contact for students,...


  • Gulbarga, Karnataka, India The Hosteller Full time

    Job role: Front desk manager/executive/associateLocation: South IndiaDepartment: Hotel operationsJob experience: 1-3 yearsJob briefA front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 35-50 keys hotel/hostel...


  • Gulbarga, Karnataka, India beBeeTravelDesk Full time ₹ 2,40,000 - ₹ 3,00,000

    Job Title: Travel Desk ExecutiveWe are seeking an experienced Travel Desk Executive to manage international/domestic travel bookings, travel desk operations, and visa processing.Key Responsibilities:Manage international/domestic travel bookings (air, train, cab, hotel).Arrange travel and accommodation.Process visa applications & travel documentation.Support...


  • Gulbarga, Karnataka, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Job Title: Help Desk SpecialistOur team is seeking a skilled and detail-oriented individual to provide top-notch support to our clients. As part of this role, you will be responsible for managing helpdesk tickets, analyzing and interpreting data captures and trace logs, and working with cross-functional engineering and support teams.Key...

  • Front Desk Liaison

    1 week ago


    Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Job TitleWe are seeking a highly organized and detail-oriented front desk professional to join our team. As the first point of contact for visitors and callers, you will play a crucial role in making a great impression and setting the tone for company culture.Key Responsibilities:Greet and assist visitors in a courteous and professional manner.Manage visitor...

  • Global Risk Manager

    2 weeks ago


    Gulbarga, Karnataka, India beBeeRisk Full time ₹ 1,44,00,000 - ₹ 2,51,20,000

    Job OpportunityWe are seeking an accomplished professional to lead risk governance, operational control, and compliance oversight within a global organization.This role encompasses both first-line and second-line responsibilities, partnering with HR, risk, and corporate teams. It demands strong risk oversight, process control, and stakeholder engagement...


  • Gulbarga, Karnataka, India Chandrakant Patil Public School Kalaburagi Full time ₹ 12,00,000 - ₹ 15,00,000 per year

    Front Desk Executive – Job DescriptionThe Front Desk Executive will be responsible for managing the reception area, greeting visitors, handling phone calls, and providing administrative support. The role requires excellent communication skills, a professional attitude, and the ability to multitask efficiently.Key Responsibilities:Greet and assist visitors,...


  • Gulbarga, Karnataka, India beBeeAssetManagement Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job DescriptionWe are seeking a seasoned IT professional to assume the role of Hardware Asset Management and CMDB Specialist. As part of our team, you will be responsible for overseeing and enhancing our clients' asset lifecycle and configuration management practices globally.This position involves driving end-to-end delivery, process optimization, CMDB...