
Help Desk Specialist
3 days ago
Job Title: Help Desk Specialist
Our team is seeking a skilled and detail-oriented individual to provide top-notch support to our clients. As part of this role, you will be responsible for managing helpdesk tickets, analyzing and interpreting data captures and trace logs, and working with cross-functional engineering and support teams.
Key Responsibilities:
- Analyzing and troubleshooting issues in production environments using tools like Log Reader and Fiddler.
- Communicating effectively with customers and internal teams to resolve customer complaints and concerns.
- Collaborating with the engineering team to develop solutions and implement fixes.
- Documenting technical knowledge in FAQs and troubleshooting guides.
- Escalating complex issues to senior engineers or other support teams as needed.
Requirements:
- Proven experience as a Help Desk Specialist or similar role with strong problem-solving, debugging, and troubleshooting skills.
- Excellent communication and customer service abilities.
- Knowledge of Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.
- Ability to work independently and as part of a team.
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